30 Day Change of Mind
Returns Policy
SMART SHOPPING gives you 90 days to return a product that you’ve
changed your mind on. This policy is in addition to your rights under the
Australian Consumer Law, which are described in our Faulty Goods Returns
Policy.
Returns within 90 days
SMART SHOPPING will happily give you a refund or exchange within
90 days of purchase, provided you have proof of purchase and the product:
- is
still in its original and saleable condition and packaging, with all
accessories included
- has
not been worn or used and, if a perishable product, is not expired
- is
not a personalised item, digital download, pre-paid card, voucher or
clearance item
Returns can be processed at any SMART SHOPPING store, including
online orders. Refunds will only be made using the original payment method
stated on your proof of purchase. Please note that delivery fees paid for
online orders are non-refundable for change of mind returns.
Faulty Product
Returns Policy
Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major failures with the
service, you are entitled:
- to
cancel your service contract with us; and
- to
a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for
major failures with goods. If a failure with the goods or a service does not
amount to a major failure, you are entitled to have the failure rectified in a
reasonable time. If this is not done you are entitled to a refund for the goods
and to cancel the contract for the service and obtain a refund of any unused
portion. You are also entitled to be compensated for any other reasonably
foreseeable loss or damage from a failure in the goods or service.
If the problem is major, you are entitled to a replacement,
repair or refund. Examples of major failure are when the product:
- has
a problem that would have stopped you buying it had you known about it;
- is
unsafe;
- is
significantly different from the description of the product; or
- doesn’t
do what we said it would do,
but does not include damage caused by misuse or returns simply
due to change of mind.
If the problem is not major, we may choose to give you a free
repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you
can choose a refund or replacement. We reserve the right to refuse to provide a
refund, repair or replacement if the problem has, for instance, arisen because
the product was misused by the customer.
Proof of purchase
Returns must be accompanied by a receipt or other itemised,
verifiable proof of purchase such as a Everyday Rewards statement. In certain
circumstances, you may be required to provide further information such as photo
identification for loss prevention or legislative requirements. Information
collected in this manner will be stored securely in accordance with SMART
SHOPPING’s Privacy Policy. SMART SHOPPING retains the right to refuse a refund
for unverified purchases.
Remember to backup your data
If you need to return a product that contains user-generated
data (such as cameras, mobile phones or storage drives), please remember to
backup any data in an alternative location as the repair or replacement may
result in loss of data.
Manufacturer’s warranties
Some products come with an additional manufacturer’s warranty as
indicated in the documentation provided with the relevant products. Should you
wish to make any claim under a manufacturer’s warranty, you can do so directly
with the relevant manufacturer. However, our friendly customer service team can
also assist you with an enquiry of this nature.
Returning products to SMART SHOPPING
If your purchase was made at a SMART SHOPPING store, please
approach the customer courtesy desk at your local SMART SHOPPING store to
process your product return or exchange.
By
Post |
Post
the product to the address noted on the returns instructions leaflet in your
parcel |
In
Store |
Return
the product to SMART SAVER
Cranourne |